Resume

Christopher M. Schuh

109 Maine St, Box 260 | Saint Martin, MN 56376
Christopher.M.Schuh@gmail.com | 320.492.9448
http://www.christopherschuh.com

Objectives

I want to be able to share my knowledge with others and to make others believe that they have the knowledge and expertise within themselves to excel. I want to show people how to utilize the tools surrounding them such as technology. I want to show them how these tools and skills can aid and enrich them in their life journeys rather than an obstacle that they have to overcome. I want to help individuals feel comfortable with technology and improve skill sets rather than being intimidated by it.

Professional History

February 2002 – Present

Creative Memories (Saint Cloud, Minnesota)

Technical Services Specialist (December 2005-Present)

Responsibilities:

  • Create queries and collections for software deployment and reporting in MS SMS
  • Maintain, document and perform monthly audits to department inventory
  • Perform system diagnostics to inventory
  • Initiate and regulate user on boarding and off boarding procedures
  • Troubleshoot hardware, software issues and VPN issues
  • Backup images and re-image machines
  • Update, track and communicate issues through HEAT incident tracking software
  • Design and implement databases for department functions
  • Add and update department procedures/instruction in wiki based department web site
  • Document and properly dispose of legacy/defective equipment
  • Troubleshoot issues through telephone, email or in-person visits

Systems & Planning Associate (December 2004-December 2005)

Responsibilities:

  • Testing new hardware and software
  • Create, modify and distribute metric reports concerning the Call Center
  • Maintain and audit systems for staff
  • Maintain and provide necessary resources for Call Center
  • Troubleshoot problems with Call Center computers and Call Center specific programs such as CIC and Witness

Technical Consultant Service Representative (July 2002–December 2004)

Responsibilities:

  • Troubleshoot problems with Creative Memories software and applications such as BusinessMate, WebMate, and CMC Network
  • Train Consultants at Creative Memories through events and conference calls on the use of Creative Memories programs
  • Design and present training material for new employees and department presentations
  • Interviewing of new Technical Consultant Service Representatives
  • Design and maintain Access database and paper records for software license transfers
  • Testing of new software and applications
  • Answer Consultant’s inquiries via phone and email and answer escalated Consultant calls

Consultant Services Representative (February 2002–June 2002)

Responsibilities:

  • Answer inbound and outbound calls to assist Consultants
  • Use SAP and Summit to handle Consultants’ concerns

July 2004 – September 2004

Rasmussen College (Saint Cloud, Minnesota)

Help Desk Assistant

Responsibilities:

  • Troubleshoot problems with Rasmussen College computers
  • Assist students and faculty use computer equipment
  • Maintain computer lab and library equipment
  • Re-image office equipment as needed

March 1994 - November 2000

Fingerhut Companies (Saint Cloud, Minnesota)

Quality Review & Development

Responsibilities:

  • Evaluate the quality of service to the customer via Witness
  • Create and distribute learning tools & instructional packets
  • Maintain detailed service records of employees
  • Create and conduct presentations
  • Head of department newsletter

Education

Capella University (Minneapolis, Minnesota)

Program: Bachelor of Science, Information Technology

Major: Web Application Development

  • Estimated Graduation Date: December 2010
  • GPA: 4.0

Minnesota School of Business (Saint Cloud, Minnesota)

Program: Information Technology

  • Active Dates: July 2005 – December 2005
  • GPA: 4.0

Rasmussen College (Saint Cloud, Minnesota)

Degrees: Network Support Specialist, A.A.S.

Wide Area Networking Specialist, A.A.S.

  • Graduation Date: September 2004
  • GPA: 4.0

Awards

Creative Memories

  • Seventeen Excellent Customer Service Awards
  • Four Excellent Quality Awards

Rasmussen College

  • Graduate Recognition Award
  • Nine Consecutive Quarters on the Dean’s List
  • Nine Highest Score in Class Awards

Certification

Help Desk Analyst

  • From Help Desk Institute
  • Achieved April 2005

Interests

  • Database and web design with Access, MySQL and HTML
  • Home server/intranet design and maintenance with Windows Server 2003
  • Technology podcasts such as This Week in Tech and Security Now
  • Involved in social networking in sites like Linked In, Digg, My IT Forums
  • Logic puzzles and games such as SimCity, Sudoku, Zelda and Guild Wars
  • Professional football
  • Science fiction enthusiast
  • Digital music collector
  • Digital photography and digital scrapbooking
I've missed more than 9000 shots in my career. I've lost almost 300 games. 26 times, I've been trusted to take the game winning shot and missed. I've failed over and over and over again in my life. And that is why I succeed.
- Michael Jordan

Links

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